Abstract
This paper describes a structured model of conflict resolution, illustrated with examples from two workshops. The model stresses the task requirements of conflict resolution as contrasted with current process-oriented models. After defining the conflict and gathering information, participants choose among the options: Influence Attempts, Creating New Solutions, Redefinition of the Conflict, and Gathering More Information, returning to information-gathering and renewed choice until the conflict is resolved. The relative success of the initial 2-day workshops engenders optimism regarding further refinement of the model.
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