Normal accident theory says nothing about the time dimension that triggers human failures and thus is not appropriately applied by Shrivastava et al., in their article. Indeed, the theory focuses upon system aspects rather than human behavior, thus no reconciliation is needed with those that focus upon human behavior, it just more economically explains a subset of accidents.
Perrow, C.Normal accidents: Living with high risk technologies. Princeton, NJ: Princeton University Press, 1999.
2.
Shrivastava, S., Sonpar, K. & Pazzaglia, F.Normal accident theory versus high reliability theory: A resolution and call for an open systems view of accidents. Human Relations, 2009, 62, 1357-90.
3.
Snook, S.Friendly fire. Princeton, NJ: Princeton University Press, 2000.
4.
Vaughan, D.The Challenger launch decision. Chicago, IL: University of Chicago Press, 1996.
