Themed articles: Virtuality and emotion: Introduction

Barnes, S. & Greller, L.M. Computer-mediated communication in the organization . Communication Education, 1994, 43(2), 129—42 .

Baym, N.K. The emergence of community in computer-mediated communication. In S.G. Jones (Ed.), CyberSociety: Computer-mediated communication and community. London: Sage , 1995, pp. 138—63.

Cramton, C.D. The mutual knowledge problem and its consequences for dispersed collaboration . Organization Science, 2001, 12(3), 346—71 .

Deetz, S. Describing differences in approaches to organization science: Rethinking Burrell and Morgan and their legacy . Organization Science, 1996, 7(2), 191—207 .

Domagalski, T.A. Emotion in organizations: Main currents . Human Relations, 1999, 52(6), 833—47 .

Fineman, S. Understanding emotion at work. London: Sage , 2003.

Fineman, S. Emotion and organizing. In C. Hardy , S. Clegg , T. Lawrence & W. Nord (Eds), Handbook of organization studies, 2nd edn. London: Sage , 2006, pp. 675—700.

Fineman, S. (Ed.) The emotional organization: Passions and power. Oxford: Blackwell , 2007.

Fisher, C.D. & Ashkanasy, N.M. The emerging role of emotions in working life: An introduction . Journal of Organizational Behavior, 2000, 21, 123—9 .

Fraser, J.A. White collar sweatshop: The deterioration of work and its rewards in corporate America. New York: Norton , 2001.

Handy, C.B. Trust and the virtual organization . Harvard Business Review , 1995, 73(3), 40—50 .

Holman, D. , Chissick, C. & Totterdell, P. The effects of performance monitoring on emotional labor and well-being in call centres . Motivation and Emotion , 2002, 26(1), 57—81 .

Jarvenpaa, S.L. & Leidner, D.E. Communication and trust in global virtual teams . Organization Science, 1999, 10, 791—815 .

Korczynski, M. Communities of coping: Collective emotional labour in service work . Organization, 2003, 10(1), 55—79 .

Lee, O. Cultural differences in e-mail use of virtual teams: A critical social theory perspective . CyberPsychology and Behavior, 2002, 5(3), 227—32 .

Lipnack, J. & Stamps, J. Virtual teams: Reaching across space, time, and organizations with technology . New York: Wiley , 1997.

Lyon, D. (Ed.) Theorizing surveillance: The pantopicon and beyond. Cullompton: Willan , 2006.

Meyerson, D. , Weick, K.E. & Kramer, R.M. Swift trust and temporary groups. In R.M. Kramer & T.R. Tyler (Eds), Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: Sage , 1996, pp. 166—95.

Mirchandani, K. Enactments of class and nationality in transnational call centres. In S. Fineman (Ed.), The emotional organization: Passions and power. Oxford: Blackwell , 2007.

Mulholland, K. Gender, emotional labour and teamworking in a call centre . Personnel Review, 2002, 31(3), 283—303 .

Panteli, N. Discursive articulations of presence in virtual organizing . Information & Organization, 2004, 14(1), 59—81 .

Panteli, N. & Fineman, S. The sound of silence: The case of virtual team organizing . Behavior and Information Technology, 2005, 24(5), 347—52 .

Sczesny, S. & Stahlberg, D. Sexual harassment over the telephone: Occupational risk at call centres . Work and Stress, 2000, 14(2), 121—36 .

Shockley-Zalabak, P. Protean places: Teams across time and space . Journal of Applied Communication Research, 2002, 30(3), 231—50 .

Straub, D. The effect of culture on IT diffusion: E-mail and fax in Japan and U.S . Information Systems Research, 1994, 5, 23—56 .

Yellen, R.E. , Winniford, M. & Sanford, C.C. Extraversion and introversion in electronically supported meetings. Information & Management, 1995, 28, 63—74 .