Abstract
The application of a communication training program designed to reduce nonproductive time and to increase the level of individual participation during managerial staff meetings is described. The program was applied to a group of 20 staff members of a 152-bed hospital and was evaluated over a two-year period. After a preliminary communication anlaysis, multimedia feedback techniques were employed to reduce individual communication errors. Performance analyses, audio- and video-tape recordings and playback were techniques employed. Results showing a 46% average time decrease in staff meetings and a 100% increase in individual participation during meetings are being maintained in the third year of study.
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