The Computer Operator and His Environment

Abstract

To develop an increased understanding of the functioning of the computer operator and how he contributes to total computer system functioning, operator performance data were collected at a sample of six customer centers using the UNIVAC® 1108 and 494 computer systems. In addition, questionnaires were sent to all customer personnel using these systems. Data were collected on the proportion of time operators spend at various system activities, the frequency of usage of different equipment within the computer center, and the frequency of operator movement between system components. Reported operator information requirements are summarized, as are operator biographical data. A suggested computer center layout is presented based upon the collected data.