A training approach for off-site personnel was developed and tested. In an earlier study the approach had successfully reduced communication errors among purchasing agents in the procurement division of a major aerospace firm. The total approach to motivation, communication, and learning devised at the main plant was modified and extended to improve job performance of personnel in remote locations. Its application resulted in a level of learning comparable to that of the on-site personnel.
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RobinsonMargotPerformance mirror, a gut level experience. In GriverJ. A.HulbertS.. Structured feedback: A motivational theory and technique for improving job performance and job attitudes. Idea Session II, Division 14, presented to the American Psychological Association, New York, September 1966.
