Abstract
This paper is a report of one of the conclusions of the DOD User-Needs Study, Phase II—Flow of Scientific and Technical Information Within the Defense Industry (Contract DSA-7-16244). This major study conclusion is that the local work environment is an important and necessary source of scientific and technical information. The current trend, however, is toward greater reliance on this information source; and certain aspects of the informal and formal information system experience seem to be reinforcing the local, informal system utilization and lessening the use of formal systems. The understanding of the needs of the user and an organized effort by the formal system to respond to these needs is the course that must be followed if the technical information system and its personnel are to fill a more meaningful position within the scientific and technical information flow process.
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