Abstract
Increasing stature and recognition are being provided to logistic support activities by both government and industry. Within industry, the responsibility for support functions rests with the product support organization. This article discusses the growing role of data processing in contractor product support operations. It covers the responsibilities of various functional areas comprising the product support organization and briefly mentions examples of how data processing is being applied in several of these activities. The factors influencing the introduction of data processing into the product support field are also covered. Finally, the benefits achieved by the installation of machine-aided systems and the related impact on support performance are also emphasized.
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