Factors Affecting Job Satisfaction among Hospital Pharmacists

Abstract

Objective

Job satisfaction is the favorableness with which employees view their work. Two main factors that affect job satisfaction are intrinsic and extrinsic job characteristics. Intrinsic factors lead to satisfaction, whereas extrinsic characteristics prevent dissatisfaction. The objective of this study was to determine the level of job satisfaction among hospital pharmacists at the Texas Medical Center by looking specifically at intrinsic and extrinsic factors that managers may use to promote a higher level of job satisfaction.

Methods

A survey about intrinsic and extrinsic job characteristics was administered to hospital pharmacists. The survey employed a 5-point “strongly agree” (5) to “strongly disagree” (1) scale; satisfaction was measured using two previously validated scales abbreviated as JS1 and JS2. Eighty-five completed surveys were received for a response rate of 26%.

Results

The mean age of the respondents was 40 years (± 9.7); the majority of respondents were female (64.3%). In general, pharmacists were satisfied with their job. The mean job satisfaction scores on the two scales were 3.32 ± 0.86 for JS1 and 3.43 ± 0.84 for JS2. Job satisfaction was significantly correlated with intrinsic (r_JS1 = 0.61, r_JS2 = 0.54, P < 0.05) and extrinsic factors (r_JS1 = 0.64, r_JS1 = 0.61, P < 0.05). Furthermore, intrinsic and extrinsic factors were significantly correlated with each other (r = 0.48, P < 0.05).

Conclusion

Hospital pharmacists at the Texas Medical Center were satisfied with their current jobs and liked their jobs. Intrinsic and extrinsic factors were significantly correlated with job satisfaction and with each other, indicating their importance when measuring job satisfaction.