Accessibility of Victim Service Agencies’ Websites for Individuals With Disabilities

Abstract

While victims may seek help from victim service agencies, it remains unclear how accessible these services are to persons with disabilities. The study examines websites from victim service providers across four states (n = 795) to identify the prevalence of disability-related content, accessibility features, and the readability of the website. Findings suggest that a large portion of websites did not discuss disability and lacked accommodations, but that prevalence of these themes varied across states. Further, content of websites, on average, required some college education to comprehend. Findings highlight the need to ensure victim service agency websites are accessible by redesigning websites collaboratively with the disability community.

Keywords

accessibility autism disability policy victim service providers victimization

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