Abstract
Examining the cases of the four overall champions in the wide-ranging study of best practices in the American lodging industry, one sees the importance of collaborative leadership, constant education and reeducation, and a devotion to innovation. The four cases are the Four Seasons Hotel (Washington, D.C.), J. Willard Marriott, Jr., of Marriott International, Ali Kasikci of the Peninsula Hotel (Beverly Hills), and the Ritz-Carlton Hotel Company. Each of the individuals or operations maintains an unwavering focus on developing ways to create value for the guests of their hotel, company, or brand.
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