What Motivates Hong Kong's Hotel Employees?

Abstract

Asked to rank ten job-related factors that might motivate them in their jobs, a sample of 1,245 hotel employees in Hong Kong listed the following three factors as uppermost: (1) opportunities for advancement and development, (2) loyalty to employees (company treats them with respect and trust), and (3) good wages. While the specific rankings of the top motivating factors changed slightly from department to department, the top factors were remarkably consistent. Moreover, Hong Kong hotel employees had more in common with North American hotel workers than either group did with U.S. manufacturing workers.