Hospitality Professionals'

Abstract

Club managers, hotel general managers, and accounting managers (hotel controllers) were surveyed to obtain their opinions on business situations with ethical implications. Seven scenarios described a hypothetical manager's reaction to a situation involving ethics. The three groups were asked to indicate the extent to which they agreed or disagreed with the manager's response. Overall there was reasonably good agreement among the three groups regarding the ethical underpinnings of the seven scenarios. This study of seven scenarios suggests there is a reasonable amount of agreement across the three professional management groups as to what constitutes “ethical behavior.”