Abstract
This study of managerial burnout in restaurants found that a higher percentage of assistant managers (AMs) than general managers (GMs) had high emotional exhaustion, experienced high depersonalization, and fell into the high-burnout category on personal accomplishment. AMs perceive far less personal accomplishment than GMs. The percentage of single, never-married AMs in the high-burnout range was high. That group exhibited the most emotional exhaustion while married AMs showed the most depersonalization. More female than male AMs suffered from emotional exhaustion and reported receiving exceptional support from their GMs, but more female than male AMs also reported receiving minimal support.
Get full access to this article
View all access options for this article.