Abstract
Computer-based pre-checking systems currently establish electronic communication between the dining room and kitchen. If expert-system software can be devised to emulate the task-routing and scheduling functions of the dispatcher, direct communications between order entry and kitchen production staff can be established. Such an application may provide greater worker productivity with voice-synthesis communication, multilingual translation, and advanced-training features. Additionally, productivity may be further enhanced through the measurement of individual task production times and quality measurements. An expert-system application in the area of food-service pre-checking, combined with process-control technology, can be applied selectively to produce the optimal mix of automation and manual efforts.
Get full access to this article
View all access options for this article.