Organizational Climate and Burnout

Abstract

Job satisfaction is directly related to employee turnover, absenteeism, and burnout. Employee job satisfaction is high in participative organizations, which generally exhibit low levels of withdrawal. In autocratic organizations the incidence of absenteeism and turnover is high. This study, which examines the relationship of organizational structure and burnout in the hospitality industry, found a high correlation between burnout and organizational characteristics. Employees of organizations characterized by supportive managerial relationships, group decision making, and organization-wide goals experienced less burnout. Organizations that exhibit little cooperative teamwork, employee mistrust, and tightly held control demonstrated significantly more burnout. Job satisfaction can be enhanced when positive, supportive relationships with subordinates are cultivated.