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Value-Chain Assessment of the Travel Experience

Cornell Hospitality Quarterly

Impact Factor: 2.7 / 5-Year Impact Factor: 4.4

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Research article

First published online October, 1992

Value-Chain Assessment of the Travel Experience

Volume 33, Issue 5

https://doi.org/10.1177/001088049203300525

Abstract

The value-chain framework shows how to evaluate service-oriented technology on the basis of its effect on the quality of guests' experiences

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