Filter Results

Select search scope: search across all journals or within the current journal

Search this journal

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

All content on this site: Copyright © 2026 Sage Publications. All rights reserved. This website is technically supported and operated by China National Publications Import and Export (Group) Co., Ltd. 京ICP备09090397号-11

Book Review: Customer Satisfaction Guaranteed

Cornell Hospitality Quarterly

Impact Factor: 2.7 / 5-Year Impact Factor: 4.4

Journal Homepage Submission guidelines

Restricted access

Review article

First published online November, 1989

Book Review: Customer Satisfaction Guaranteed

Volume 30, Issue 3

https://doi.org/10.1177/001088048903000305

Abstract

Get full access to this article

View all access options for this article.

Browse journal

Current issue OnlineFirst All issues

Similar articles

Retricted access

Challenges and pitfalls for direct mail across borders: The European example

Retricted access

Article Commentary: Organizing for interactivity

Retricted access

An Internet Culture?: Implications for Marketing

Retricted access

From Ghetto Marketing to Social Marketing: Bringing Social Relevance to Mainstream Marketing