T. S. Kuhn, The Structure of Scientific Revolutions, 2nd ed. (Chicago: University of Chicago Press, 1970).
2.
A large-scale meta-analysis was conducted by T. A. Judge, C. J. Thoresen, J. E. Bono, and G. K. Patton, “The Job-Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review,”Psychological Bulletin127, no. 3 (2001): 376-407. This study examined 312 separate samples, with a total sample size of 54,417. They showed the average observed correlation to be 0.18 and the average correlation corrected for unreliability to be 0.30.
3.
I. Skogland and J. A. Siguaw, “Are Your Satisfied Customers Loyal?”Cornell Hotel and Restaurant Administration Quarterly45, no. 3 (2004): 221-234.
4.
T. L. Keiningham, T. G. Vavra, L. Aksoy, and H. Wallard, Loyalty Myths: Hyped Strategies that Will Put You Out of Business—and Proven Tactics that Really Work (Hoboken, NJ: John Wiley, 2005).
5.
J. W. O’Neill, “ADR Rule of Thumb: Validity and Suggestions for Its Application,”Cornell Hotel and Restaurant Administration Quarterly44, no. 4 (2003): 7-16.
6.
H. G. Parsa, J. T. Self, D. Njite, and T. King, “Why Restaurants Fail,”Cornell Hotel and Restaurant Administration Quarterly46, no. 3 (2005): 304-322.
7.
W. M. Lynn, “Tip Levels and Service: An Update, Extension, and Reconciliation,”Cornell Hotel and Restaurant Administration Quarterly44, nos. 5, 6 (2004): 139-148.
