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Customer Relationship Management—A Driver for Change in the Structure of the U.S. Lodging Industry

Cornell Hospitality Quarterly

Impact Factor: 2.7 / 5-Year Impact Factor: 4.4

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First published online August, 2003

Customer Relationship Management—A Driver for Change in the Structure of the U.S. Lodging Industry

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Volume 44, Issue 4

https://doi.org/10.1177/0010880403444006

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