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Customer Satisfaction: Applying Concepts to Industry-wide Measures

Cornell Hospitality Quarterly

Impact Factor: 2.7 / 5-Year Impact Factor: 4.4

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Research article

First published online October, 2003

Customer Satisfaction: Applying Concepts to Industry-wide Measures

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Volume 44, Issue 5-6

https://doi.org/10.1177/001088040304400523

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