Update and Extension to “Evaluating a Hotel GM's Performance”: Controlling for differences in various general managers’ environments allows an even-handed comparison of each GM's efficiency,and provides a properly chosen benchmark for evaluating a GM's performance.

Update and Extension to “Evaluating a Hotel GM's Performance”: Controlling for differences in various general managers’ environments allows an even-handed comparison of each GM's efficiency,and provides a properly chosen benchmark for evaluating a GM's performance.