Public Service as a Service to Clients

Abels, P. (1972) "Can computers do social work?" Social Work 5 (September): 5-11.

Argyris, C. and D.A. Schon (1974) Theory in Practice: Increasing Professional Effectiveness . San Francisco: Jossey-Bass.

Campbell, A. , P. Converse , W.E. Miller , and D.E. Stokes (1964) The American Voter. New York : John Wiley.

Carroll, J.D. (1975) "Service, knowledge, and choice. the future as post-industrial admmistration " Public Admin. Rev. 6 (November/ December): 578-581.

Clubok, M. (1978) "Evaluating the effectiveness of a helping skills training program." J. of Applied Social Sciences 2 (Winter): 33-41.

Cupps, D.S. (1977) "Emerging problems of citizen participation." Public Admin. Rev. 35 (September/ October): 478-487.

Danish, S. and A. Hauer (1973) Helping Skills: A Basic Training Program. New York: Behavioral Publication.

Egan, G. (1975) The Skilled Helper: A Model for Systematic Helping and Interpersonal Relating. Monterey, CA: Brooks/Cole .

Fauri, D.P. (1977) "The limits on consumer participation in public social programs," in H. Rosen , J. Metsch , and S. Levy (eds.) The Consumer and the Health Care System: Social and Managerial Perspectives, New York: Spectrum .

Gilbert, N. , A. Rosenkranz , and H. Specht (1973) "Dialectics of social planning." Social Work 18 (March): 78-86.

Gruber, M. (1974) "Total administration." Social Work 19 (September): 625-636.

Gulick, L. (1937) "Notes on the theory of organization," pp 1-45 in L. Gulick and L Urwick (eds.) Papers on the Science of Administration . New York: Institute of Public Administration

Ivey, A. (1976) Microcounseling. Innovations in Interview Training . Springfield, IL. Charles C Thomas .

——— and N. Gluckstern (1976) Basic Influencing Skills. Amherst, MA: Microtraining Associates.

——— (1974) Basic Attending Skills. Amherst, MA: Microtraining Associates.

Kahn, R. (1978) "Job burnout, prevention and remedies." Public Welfare 36 (Spring): 60-63.

Kamerman, S. (1974) "Participation, leadership, and expertise: imbalance or in balance?" Social Service Rev. 48 (September): 403-411.

Lazarsfeld, P. , B. Berelson , and H. Gaudet (1944) The People's Choice: How the Voter Makes Up His Mind in a Presidential Campaign: New York: Duell, Sloan & Pearce.

Marshall, E.K. , J.W. Charping , and W.J. Bell (1977) "Training in basic interpersonal helping skills: an adaptation of the microtraining model." Presented at Annual Program Meeting, Council on Social Work Education, Phoenix, Arizona, February 27.

Maslach, C. (1976) "Burned out." Human Behavior (September): 16-22.

Meade, M. (1969) "Participative administration—emerging reality or wishful thinking?" American Political Science Association, Sixty-fifth Annual Meeting, (mimeo)

Mogulof, M. (1969) "coalition to adversary: citizen participation in three federal programs." J. of the American Institute of Planners 35 (July): 225-232.

grams." J. of the American Institute of Planners 35 (July): 225-232.

Nisbet, R.A. (1962) Community and Power. New York : Oxford Univ. Press.

Patti, R. (1975) "The new scientific management: systems management for social welfare." Public Welfare 33 (Spring): 23-31.

Public Administration Review, Symposium (1977) E. Shor (ed.) "Public interest representation and the federal agencies." (March/ April): 131-148.

——— (1975) J. D. Carroll and N. Henry (eds.) "Knowledge management." 35 (November/ December): 567-598.

Redford, E.S. (1969) Democracy in the Administrative State. New York: Oxford Univ. Press.

Rose, L.S. , F.E. Zorn , and B.A. Radin (1977) "Title XX and public participation: an initial assessment." Public Welfare 35 (Winter): 24-31.

Schein, E.H. (1972) Professional Education, Some New Directions. New York: McGraw-Hill.

Selznick, D. (1949) TVA and the Grass Roots. New York: Harper & Row.

Simon, H. (1977) "What computers mean for man and society." Science 195 (March 18): 1186-1190.

Thompson, V.A. (1975) Without Sympathy or Enthusiasm, The Problem of Administrative Compassion. University, AL: Univ. of Alabama Press.

Tolstoy, L. (1960) The Death of Ivan Ilych and Other Stories. New York: New American Library.

Vinter, R.D. (1963) "Analysis of treatment organizations." Social Work 8 (July): 3-15.

White, O.F. , Jr. (1969) "The dialectical organization: an alternative to bureaucracy." Public Admin. Rev. 29 (January/ February): 32-42.