AWWA Water Science and Research Division Information Management and Technology Research Committee. (2011). TEC project report: Social media and online collaboration tools’ place and purpose in committee work. American Water Works Association Journal, 103(12), 42-45.
2.
BarkerP. (2008). How social media is transforming employee communications at Sun Microsystems. Global Business and Organizational Excellence, 27(4), 6-14.
3.
BerghelH. (1995). Maiden voyage. Communications of the ACM, 38(11), 25-27.
4.
BertotJ. C.JaegerP. T.GrimesJ. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27, 264-271.
5.
BrzozowskiM. J. (2009, May). WaterCooler: Exploring an organization through enterprise social media. Paper presented at the ACM International Conference on Supporting Group Work, Sanibel Island, FL.
6.
BrzozowskiM. J.SandholmT.HoggT. (2009, May). Effects of feedback and peer pressure on contributions to enterprise social media. Paper presented at the ACM International Conference on Supporting Group Work, Sanibel Island, FL.
GrudinJ.PooleE. S. (2010, July). Wikis at work: Success factors and challenges for sustainability of enterprise Wikis. Paper presented at the ACM 6th International Symposium on Wikis and Open Collaboration, Gdansk, Poland.
9.
HempP. (2009). Death by information overload. Harvard Business Review, 87(9), 82-89.
10.
HemsleyJ.MasonR. M. (2012, January). The nature of knowledge in the social media age: Implications for knowledge management models. Paper presented at the 45th Hawaii International Conference on System Science, Maui, HI.
11.
LamA. (1997). Embedded firms, embedded knowledge: Problems of collaboration and knowledge transfer in global cooperative ventures. Organization Studies, 18, 973-996.
12.
LeonardiP. M.HuysmanM.SteinfieldC. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer-Mediated Communication, 19, 1-19.
13.
MajchrzakA.WagnerC.YatesD. (2013). The impact of shaping on knowledge reuse for organizational improvement with Wikis. MIS Quarterly, 37, 455-470.
14.
MerazS. (2009). Is there an elite hold? Traditional media to social media agenda setting influence in blog networks. Journal of Computer-Mediated Communication, 14, 682-707.
15.
MurphyG.SalomoneS. (2012). Using social media to facilitate knowledge transfer in complex engineering environments: A primer for educators. European Journal of Engineering Education, 38, 70-84.
16.
MurthyD. (2013). New media and natural disasters: Blogs and the 2004 Indian Ocean tsunami. Information, Communication & Society, 16, 1176-1192.
17.
O’BrienC. N. (2011). The first Facebook firing case under section 7 of the National Labor Relations Act: Exploring the limits of labor law protection for concerted communication on social media. Suffolk University Law Review, 45, 29-66.
18.
SteinfieldC.DiMiccoJ. M.EllisonN. B.LampeC. (2009, June). Bowling online: Social networking and social capital within the organization. Paper presented at the ACM Fourth International Conference on Communities and Technologies, University Park, PA.
TreemJ. W.LeonardiP. M. (2012). 7 social media use in organizations. Communication Yearbook, 36, 143.
21.
WatersR. D.BurnettE.LammA.LucasJ. (2009). Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102-106.