This article argues that institutional apologies are rituals that can be conceived from a neo-Durkheimian viewpoint as external social tools of collective emotion, which allow people to assume collective guilt and shame, increase agreement with reparatory behaviors, and reinforce social cohesion. The review of studies presented in this monograph shows that an apology reactivates and intensifies collective emotions, mainly of shame and guilt, above and beyond merely reminding people of past misdeeds, and increases support for reparation. Shame and sorrow fuel and support reparative tendencies. Finally, salience of past collective violence together with an apology improves social climate to some extent, enhances intergroup reconciliation by decreasing prejudice and improving intergroup contact, and helps to reconstruct in-group collective memory in a more critical way. Changes in collective emotions and representations of the past mediate the positive effects of apologies on reparation and social cohesion.
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