We review and discuss the evolution of interdisciplinary and interorganizational research in operations management and suggest directions for future investigations. The proposed operations management research focus is one that embraces a more holistic view of an “extended enterprise” which involves working with a new business model—the organization as a network. This methodology starts by treating the organization as a system that is enabled by information technology and is characterized by ubiquitous information sharing across traditional enterprise. Proper integration of technology, business processes and people factors needs to be developed to create higher value from networked enterprises. Operations management research future lies in establishing this science from an interdisciplinary perspective. We analyze this perspective in the context of papers published in the first 50 issues of Production and Operations Management and the related literature.
Abu‐SuleimanA.BoardmanB.PriestJ. W.2005. A framework for an integrated supply chain performance management system. International Journal of Production Research43(15) 3287–3296(10).
2.
AbrahamsonE.Rosenkopf.L.1993. Institutional and competitive bandwagons: Using mathematical modelling as a tool to explore innovation diffusion. Academy of Management Review18(3) 487–517.
3.
AkkermansH.Vos.B.2003. Amplification in service supply chains: An exploratory case study from the telecom industry. Production and Operations Management12(2) 204–223.
4.
AlbertsD. S.GarstkaJ. J.SteinF. P.1999. Network Centric Warfare—Developing and Leveraging. Information Superiority. U. S. Department of Defense.
5.
AndersonE. W.FornellC.LehmannD. R.1994. Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing58(3) 53–66.
6.
AndersonE. W.FornellC.RustR. T.1997. Customer satisfaction, market share, and profitability: Differences between goods and services. Marketing Science16(2) 129–145.
7.
AndreouS. (1990). A capital budgeting model for product‐mix flexibility. Journal of Manufacturing and Operations Management3(1) 5–23.
8.
ArgyrisC.Schon.D. A.1978. Organizational Learning: A Theory of Action Perspective. Addison‐Wesley, Reading, Massachusetts.
9.
AthanassopoulosA. D.Iliakopoulos.A.2003. Modeling customer satisfaction in telecommunications: Assessing the effects of multiple transaction points on the perceived overall performance of the provider. Production and Operations Management12(2) 224–245.
10.
BakerT. K.Collier.D. A.2003. The benefits of optimizing prices to manage demand in hotel revenue management systems. Production and Operations Management12(4) 502–518.
11.
BalakrishnanA.Geunes.J.2004Collaboration and coordination in supply chain management and e‐commerce. Production and Operations Management131–1.
12.
BankerR. D.DatarS.KekreS.Mukhopadhyay.T.1989. Costs of product and process complexity in Measures for Manufacturing Performance, KaplanR. (ed.). Harvard Business School Press, Boston, Massachusetts, pp. 269–290.
13.
BassF. M.1969). A new product growth model for consumer durables?Management Science15(5) 215–227.
14.
BayusB. L.1998. An analysis of product lifetimes in a technologically dynamic industry. Management Science44(6) 763–775.
15.
BinderA.1991. Why are prices sticky? Preliminary results from an interview study. The American Economic Review81(2) 89–96.
16.
BitnerM. J.1992. Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing56(2) 57–71.
17.
BitnerM. J.BoomsB. H.TetreaultM. S.1990. The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing54(1) 71–84.
18.
BitranR.Caldentey.R.2003. An overview of pricing models for revenue management. Manufacturing & Service Operations Management5(3) 203–229.
19.
BlaxillM. F.Hout.T. H.1991. The fallacy of the overhead quick fix. Harvard Business Review69(4) 93–101.
20.
BonabeauE.DorigoM.TheraulazG.1999. Swarm Intelligence: From natural to artificial systems. Oxford University Press, New York, New York.
21.
BowersD. G.Seashore.S. E.1966. Predicting organizational effectiveness with a four‐factor theory of leadership. Administrative Science Quarterly11238–263.
22.
BoyaciT.Gallego.G.2004. Supply chain coordination in a market with customer service competition. Production and Operations Management13(1) 3–22.
23.
BrushT. H.MaritanC. A.KarnaniA.1999. The plant location decision in multinational manufacturing firms: An empirical analysis of international business and manufacturing strategy perspectives. Production and Operations Management8(2) 109–132.
24.
BrynjolfssonE.Hitt.L.1996. Paradox lost? Firm‐level evidence on the returns to information systems study. Management Science42(4) 541–558.
25.
BrynjolfssonE.YangS.1997. The intangible benefits and costs of computer investments: Evidence from the financial markets. Proceedings of the International Conference on Information Systems, Atlanta, Georgia, pp. 221–239.
26.
BucklinC. B.Thomas‐GrahamP. A.WebsterE. A.1997. Channel conflict: When is it dangerous?The McKinsey Quarterly June 22 36.
27.
BuhmanC.2003. Oncoming wave of collaboration. Industrial Engineer35(6) 43–47.
28.
CachonG.1999. Stock Wars: Inventory. Competition in a two‐echelon supply chain with multiple retailers. Duke University, Durham, North Carolina.
29.
CarltonD.1977. Uncertainty, production lags, and pricing. The American Economic Review67(1) 244–249.
30.
CarrilloJ. E.2005. Industry clockspeed and the pace of new product development. Production and Operations Management14(2) 125–141.
31.
ChoiS. C.1996. Price competition in a duopoly common retailer channel. Journal of Retailing72(2) 117–134.
32.
ChristensenC.Raynor.M.2003. The Innovator's Solution. Harvard Business School Press, Boston, Massachusetts.
33.
CohenM. A.Mallik.S.1997. Global supply chains: Research and applications. Production and Operations Management6(3) 193–210.
34.
CollingerT.1998. Lines separating sales channels blur: Manufacturing, direct sellers, retailers invade each other's turf. Advertising Age March 30 34.
35.
CooperR. G.Kleinschmidt.E.1987. New products: What separates winners and losers?Journal of Product Innovation Management4169–184.
36.
CorbettC. J.Kleindorfer.P. R.2003. Environmental management and operations management: Introduction to the third special issue. Production and Operations Management12(3) 287–289.
37.
CosmidesL.Tooby.J.1994. Better than rational: Evolutionary psychology and the invisible hand. The American Economic Review84(2) 327–332.
38.
CraigA.Hart.S.1993. Dimensions of success in new product development in Perspectives on Marketing Management, Volume 3, Chapter 10. BakerM. J. (ed.). Wiley, London, United Kingdom, 207–243.
39.
CraigheadC. W.KarwanK. R.MillerJ. L.2004. The effects of severity of failure and customer loyalty on service recovery strategies. Production and Operations Management13(4) 307–321.
40.
DeanJ.Bowen.D.1994. Managing theory and total quality: Improving research and practice through theory development. Academy of Management Review19(3) 392–418.
41.
DeMeyerNakaneA. J.MillerJ. G.Ferdows.K.1989. Flexibility: The next competitive battle. Strategic Management Journal10(2) 135–144.
42.
DevarajS.FanM.KohliR.2002. Antecedents of B2C channel satisfaction and preference: Validating e‐commerce metrics. Information Systems Research13(3) 316–333.
43.
DowD.SamsonD.FordS.1999). Exploding the myth: Do all quality management practices contribute to superior quality performance?Production and Operations Management8(1) 1–27.
44.
DuttonH. P.1928. Current Managerial Ratios. Factory and Industrial Management75 (April) 744–746.
45.
EnzC. A.Siguaw.J. A.1999. Best hotel environmental practices. Cornell Hotel and Restaurant Administration Quarterly40(5) 72–77.
46.
FamaE.French.K.1992. The cross‐section of expected stock returns. Journal of Finance47(2) 427–465.
47.
FarrellJ.Saloner.G.1985. Standardization, compatibility, and innovation. Rand Journal of Economics16(1) 70–83.
48.
FerdowsK.1997. Made in the world: The global spread of production. Production and Operations Management6(2) 101–109.
49.
FieldJ. M.HeimG. R.SinhaK. K.2004. Managing quality in the e‐service system: Development and application of a process model. Production and Operations Management13(4) 291–306.
50.
FisherM.HammondJ.ObermeyerW.Raman.A.1997. Configuring a supply chain to reduce the cost of demand uncertainty. Production and Operations Management6(3) 211–225.
51.
FlowersA. D.Linderman.K.2003. Hazardous waste disposal: A waste‐fuel blending approach. Production and Operations Management12(3) 307–319.
52.
FornellC.1976. Consumer input for marketing decisions: A study of corporate departments for consumer affairs. Praeger Publishers, New York, New York.
53.
FornellC.JohnsonM. D.AndersonE. W.ChaJ.Bryant.B. E.1996. The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing60 (October) 7–18.
54.
FornellC.WernerfeltB.1987. Defensive marketing strategy by customer complaint management: A theoretical analysis. Journal of Marketing Research24 (November) 337–346.
55.
FosterG.Gupta.M.1990. Manufacturing overhead cost driver analysis. Journal of Accounting and Economics12 (1) 309–337.
56.
FosterR. N.LindenL. H.WhiteleyR. L.Kantrow.A. M.1985a. Improving the return on R&D—I. Research ManagementXX–VIII (January–February) 12–17.
57.
FosterR. N.LindenL. H.WhiteleyR. L.Kantrow.A. M.1985b. Improving the Return on R&D—II. Research ManagementXX–VIII (March–April) 13–22.
58.
FosterS. T.SampsonS. E.DunnS. C.2000. The impact of customer contact on environmental initiatives for service firms. International Journal of Operations and Production Management20(2) 187–203.
59.
FrazierG. L.1999. Organizing and managing channels of distribution. Journal of the Academy of Marketing Science27(2) 226–241.
60.
GallegoG.VanRyzinG.1997. A multiproduct dynamic pricing problem and its application to network yield management. Operations Research45(1) 24–41.
61.
GanX.SethiS. P.YanH.2004. Coordination of supply chains with risk‐averse agents. Production and Operations Management13(2) 135–149.
62.
GanX.SethiS.YanH.2005. Channel coordination with a risk neutral supplier and a downside‐risk‐averse retailer. Production and Operations Management14(1) 80–89.
63.
GarstkaJ. J.2003. Network Centric Warfare: An Overview of Emerging Theory. U. S. Department of Defense.
64.
GeoffrionA. M.2002. Progress in operations management. Production and Operations Management11(1) 92–100.
65.
GeoffrionA.Krishnan.R.2001. Prospects for operations research in the e‐business era. Interfaces31(2) 6–36.
66.
GerchakY.Wang.Y.2004. Revenue‐sharing vs. wholesale price contracts in assembly systems with random demand. Production and Operations Management13(1) 23–33.
67.
GiloniA.SeshadriS.KamesamP. V.2003. Service system design for the property and casualty insurance industry. Production and Operations Management12(1) 62–78.
68.
GoldsteinS. M.2003. Employee development: An examination of service strategy in a high‐contact service environment. Production and Operations Management12(2) 186–203.
69.
GoodaleJ. C.VermaR.PullmanR. M. E.2003. A market utility‐based model for capacity scheduling in mass services. Production and Operations Management12(2) 164–185.
70.
GoodmanA.2000. Implementing sustainability in service operations in Scandic hotels. Interfaces30(3) 202–214.
71.
GriffinA.1993. Metrics for measuring product development cycle time. Journal of Product Innovation Management10(2) 112–125.
72.
GriffinA.Page.A. L.1996. PDMA success measurement project: Recommended measures for product development success and failure. Journal of Product Innovation Management13(6) 478–496.
73.
GriffinA.Page.A. L.1993. An interim report on measuring product development success and failure. Journal of Product Innovation Management10(4) 291–308.
74.
GroveS.FiskR. P.PickettG. M.Kangun.N.1996. Going green in the service sector: Social responsibility issues, implications & implementation. European Journal of Marketing30(5) 56–66.
75.
HackmanJ. R.Oldham.G. R.1980. Work Redesign, Addison‐Wesley Reading, Massachusetts.
76.
HalmeM.2001. Learning for sustainable development in tourism networks. Business Strategy and the Environment10(2) 100–114.
77.
HartC. W. L.1988. The power of unconditional service guarantees. Harvard Business Review66(4) 54–62.
78.
HartC. W. L.HeskettJ. L.SasserW. E.Jr1990. The profitable art of service recovery. Harvard Business Review68(4) 148–156.
79.
HayesR. H.1992. Production and operations management's new ‘requisite variety’. Production and Operations Management1(3) 249–253.
80.
HayesR. H.1998. Developing POM faculty for the 21st century. Production and Operations Management7(2) 94–98.
81.
HayesR. H.2002. Challenges posed to operations management by the “New Economy”. Production and Operations Management11(1) 21–32.
82.
HaysJ. M.Hill.A. V.1999. The market share impact of service failures. Production Operations Management8(3) 208–220.
83.
HaysJ. M.Hill.A. V.2001. A longitudinal study of the effect of a service guarantee on service quality. Production and Operations Management10(4) 405–423.
84.
HauserJ. R.Katz.G. M.1998). Metrics: You are what you measure!?European Management Journal16(5) 516–529.
85.
HauserJ. R.1998. Research, development, and engineering metrics. Management Science44(12) 1670–1690.
86.
HeH.Pindyck.R.1992. Time to build, option value, and investment decisions. Journal of Dynamics and Control16(3) 575–599.
87.
HeimG. R.Sinha.K. K.2002. Service process configurations in electronic retailing: A taxonomic analysis of electronic food retailers. Production and Operations Management11(1) 54–74.
88.
HendricksK. B.Singhal.V. R.2005. An empirical analysis of the effect of supply chain disruptions on long‐run stock price performance and equity risk of the firm. Production and Operations Management14(1) 35–52.
89.
HolmstromB.Milgrom.P.1991. Multi‐task principal‐agent analyses: Incentive contracts, asset ownership, and job design. Journal of Law, Economics, and Organization7 (Special Issue) 24–52.
90.
HouseR. J.Mitchell.T. R.1974. Path goal theory of leadership. Contemporary Business381–98.
91.
HuberG. P.1991. Organizational learning: The contributing process and the literatures. Organization Science2(1) 88–115.
92.
HultnikE. J.Robben.H. S. J.1995. Measuring new product success: Differences that time perspective makes. Journal of Product Innovation Management12(5) 392–405.
93.
IansitiM.Levien.R.2004. The Keystone advantage: What the new dynamics of business ecosystems mean for strategy, innovation, and sustainability. Harvard Business School Press, Cambridge, Massachusetts.
94.
IBM/Economis.1996. Global Insurance to the 21st Century. The Economist Intelligence Unit, and IBM Insurance Solutions.
IstvanR. L.1992. A new productivity paradigm for competitive advantage. Strategic Management Journal13(7) 525–537.
98.
IttnerC.Larcker.D.1998. Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction. Journal of Accounting Research361–35.
99.
IttnerC. D.MacDuffie.J. P.1995. Explaining plant‐level differences in manufacturing overhead: Structural and executional cost drivers in the world auto industry. Production and Operations Management4(4) 312–334.
100.
JainS.Ramdas.K.2005. Up or out—or stay put? Product positioning in an evolving technology environment. Production and Operations Management14(3) 362–376.
JohnsonM. E.Whang.S.2002. Introduction to the special issue on E‐Business and Supply Chain Management. Production and Operation Management11(4) 411–412.
103.
JorionP.2001. Value at risk: The new benchmark for controlling market risk. McGraw‐Hill, New York, New York.
104.
KalyanaramG.Krishnan.V.Deliberate product definition: Customizing the product development process. Journal of Marketing Research34276–285.
105.
KamakuraW.A.MittalV.DeRosaF.MazzonJ. A.2002. Assessing the service‐profit chain. Marketing Science21(3) 294–317.
106.
KamradB.Ernst.R.2001. An economic model for evaluating mining and manufacturing ventures with output yield uncertainty. Operations Research49(5) 690–699.
107.
KarabukS.Wu.S. D.2005. Incentive schemes for semiconductor capacity‐allocation. Production and Operations Management14(2) 175–188.
108.
KaruppanC. M.Schniederjans.M. J.1995. Sources of worker stress in an automated plant. Production and Operations Management4(2) 108–126.
109.
KassinisG. I.Soteriou.A. C.2003. Greening the service profit chain: The impact of environmental management practices. Production and Operations Management12(3) 386–403.
110.
KathuriaR.Davis.E. B.2001. Quality and work force management practices: The managerial performance implication. Production and Operations Management10(4) 460–477.
111.
KatzM.Shapiro.C.1985. Network externalities, competition, and compatibility. The American Economic Review75(3) 424–440.
112.
KatzM.Shapiro.C.1986. Technology adoption in the presence of network externalities. Journal of Political Economy94(4) 822–841.
113.
KaynamaS.Black.C.2000. A proposal to assess the service quality of online travel agencies: An exploratory study. Journal of Professional Services Marketing21(1) 63–87.
114.
KeaveneyS. M.1995. Customer switching behavior in service industries: An exploratory study. Journal of Marketing59 (April) 71–82.
115.
KelleyS. W.Davis.M. A.1994. Antecedents to customer expectations for service recovery. Journal of the Academy of Marketing Science22(1) 52–56.
116.
KetzenbergM. E.SouzaG. C.GuideV. D. R.Jr2003. Mixed assembly and dissassembly operations for remanufacturing. Production and Operations Management12(3) 320–335.
117.
KlassenR. D.Vachon.S.2003. Collaboration and evaluation in the supply chain: The impact on plant‐level environmental investment. Production and Operations Management12(3) 336–352.
118.
KleinH. J.Kim.J. S.1998. A field study of the influence of situational constraints, leader‐member exchange, and goal commitment on performance. Academy of Management Journal41(1) 88–95.
119.
KleindorferP.Saad.G. H.2005. Managing disruption risks in supply chains. Production and Operations Management14(1) 53–68.
120.
KraiselburdS.NarayananV. G.RamanA.2004. Contracting for inventory in a distribution channel with stochastic demand and substitute products. Production and Operations Management13(1) 46–62.
121.
KreiplS.Pinedo.M.2004. Planning and scheduling in supply chains: An overview of issues in practice. Production and Operations Management13(1) 77–92.
122.
KulatilakaN.1993. The value of flexibility: The case of a dual‐fuel industrial steam boiler. Financial Management22(3) 271–280.
123.
LanderD.Pinches.G.1998. Challenges to the practical implementation of modeling and valuing real options. The Quarterly Review of Economics and Finance38 (Special Issue) 537–567.
124.
LedererP. J.Mehta.T.2005. Economic evaluation of scale dependent technology investments. Producion and Operations Management14(1) 21–34.
125.
LeeH. L.Ng.S. M.1997. Introduction to the special issue on global supply chain management. Production and Operations Management6(3) 191–192.
126.
LeeH. L.Amaral.J.2002. Continuous and sustainable improvement through supply chain performance management. Stanford Global Supply Chain Management Forum, Stanford University, Palo Alto, California.
127.
LemonK.WhiteT. B.WinerR.2002. Dynamic customer relationship management: Incorporating future considerations into the service retention decision. Journal of Marketing661–14.
128.
LewisA.1993. Service guarantees in outpatient clinics: A case study. Health Care Management Review18(3) 59–65.
129.
LiL.1999. Information sharing in a vertical chain and horizontal competition. Working paper. Yale School of Management, New Haven, Connecticut.
130.
LilienG.KotlerP.MoorthyS.1992. Marketing models. Prentice Hall, Englewood Cliffs, New Jersey.
131.
LichtenbergF. R.1995. The output contributions of computer equipment and personnel: A firm‐level analysis. Economics of Innovation and New Technology3201–217.
132.
LochC.SteinL.TerwischC.1996. Measuring development performance in electronics industry. Journal of Product Innovation Management13(1) 3–20.
133.
LockeE. A.LathamG. P.ErezM.1988. The determinants of goal acceptance and commitment. Academy of Management Review13(1) 23–39.
134.
LoiaconaE. T.WatsonR. T.GoodhueD. L.2002. WEBQUAL: A measure of website quality. Proceedings of American Marketing Association Winter 432–438.
135.
MallickD. N.Schroeder.R. G.2005. An integrated framework for measuring new product development performance in high tech industries. Production and Operations Management14(2) 142–158.
136.
MartinC.2003. Creating resilient supply chains: A practical guide. Cranfield School of Management, Centre for Logistics and Supply Chain Management, Cranfield, Bedford, United Kingdom Mk43 0AL: 100.
137.
Martínez‐de‐AlbénizV.Simchi‐Levi.D.2005. A portfolio approach to procurement contracts. Production and Operations Management14(1) 90–114.
138.
MarvelH. P.McCafferty.S.1984. Resale price maintenance and quality certification. RAND Journal of Economics15(3) 346–359.
139.
MathewsonG. F.Winter.R. A.1984. An economic theory and vertical constraints. RAND Journal of Economics15(1) 27–38.
140.
MauerD.Ott.S.1995. Investment under uncertainty: The case of replacement investment decisions. The Journal of Financial and Quantitative Analysis30(4) 581–605.
141.
McAfeeA.2002. The impact of enterprise information technology adoption on operational performance: An empirical investigation. Production and Operations Management11(1) 33–53.
142.
McAfeeR.Schwarz.M.1994. Opportunism in multilateral vertical contracting: Nondiscrimination, exclusivity, and uniformity. The American Economic Review84(1) 210–230.
143.
McGuireT. W.Staelin.R.1983. An industry equilibrium analysis of downstream vertical integration. Marketing Science2 (Spring) 161–191.
144.
McKinneyV.YoonK.ZahediF. M.2002. The measurement of web‐customer satisfaction: An expectation and disconfirmation approach. Information Systems Research13(3) 296–315.
145.
McLaughlinR.Taggart.R.1992. The opportunity cost of using excess capacity. Financial Management21(2) 12–23.
146.
MelnykS. A.SroufeR. P. and Calantone.R. J.2003. A model of site‐specific antecedents of ISO 14001 certification. Production and Operations Management12(3) 369–385.
147.
MendelsonH.Pillai.R. R.1999. Industry clockspeed: Measurement and operational implications. Manufacturing and Service Operations Management1(1) 1–20.
148.
MeredithJ. R.2001. Hopes for the future of operations management. Journal of Operations Management19(4) 397–402.
149.
MertonR. C.1995. A functional perspective of financial intermediation. Financial Management24(2) 23–41.
150.
MeyerM. H.TertzakianP.UtterbackJ. M.1997. Metrics for managing research and development in the context of product family. Management Science43(1) 88–111.
151.
MillerL.Park.C. S.2002. Decision making under uncertainty— Real options to the rescue?The Engineering Economist47(2) 105–150.
152.
MillerL. T.Park.C. S.2005. A learning real options framework with application to process design and capacity planning. Production and Operations Management14(1) 5–20.
153.
MintzbergH.1973. The nature of managerial work. Harper and Row, New York, New York.
154.
MondscheinS. V.Weintraub.G. Y.2003. Appointment policies in service operations: a critical analysis of the economic framework. Production and Operations Management12(2) 266–286.
155.
Montoya‐WeissM. M.Calantone.R.1994. Determinants of new product performance: A review and meta‐analysis. Journal of Product Innovation Management11(5) 397–417.
MoorthyK. S.1993. Competitive marketing strategies: Game theoretic models in Handbooks in Operations Research and Management Science, Vol. 5, EliashbergJ.LilienG. L. (eds.). Elesevier Science Publishers, The Netherlands, pp. 143–190.
158.
MorseJ. J.Wagner.F. R.1978. Measuring the process of managerial effectiveness. Academy of Management Journal2123–35.
159.
MyersonR.1982. Optimal coordination mechanisms in generalized principal‐agents problems. Journal of Mathematical Economics10(1) 67–81.
160.
MyersonR.Satterthwaite.M.1983. Efficient mechanisms for bilateral trading. Journal of Economic Theory28(2) 265–282.
161.
NapoleonK.Gaimon.C.2004. The creation of output and quality in services: A framework to analyze information technology‐worker systems. Production and Operations Management13(3) 245–259.
162.
NooriH.ChenC.2003. Applying scenario‐driven strategy to integrate environmental management and product design. Production and Operations Management12(3) 352–368.
163.
O'BrienD. P.Shaffer.G.1992. Vertical control with bilateral contracts. RAND Journal of Economics23(3) 299–308.
164.
PadmanabhanV.PngV.1997. Manufacturer's return policies and retail competition. Marketing Science16(1) 81–94.
165.
PagellM.Handfield.R. B.2000. The impact of unions on operations strategy. Production and Operations Management9(2) 141–157.
166.
PagellM.HandfieldR. B., and Barber.A. E.2000. Effects of operational employee skills on advanced manufacturing technology performance. Production and Operations Management9(3) 222–238.
167.
PalmerJ. W.2002. Web site usability, design, and performance metrics. Information Systems Research13(2) 151–167.
168.
ParkerG. G.Anderson.E. G.2002. From buyer to integrator: The transformation of the supply‐chain manager in the vertically disintegrated firm. Production and Operations Management11(1) 75–91.
169.
PasternackB.1985. Optimal pricing and return policies for perishable commodities. Marketing Science4(2) 166–176.
170.
PaulkM.CurtisB.ChrissisM.Weber.C. V.1993. Capability maturity model software, Version 1. 1, Carnegie Mellon University Software Engineering Institute. CMU/SEI‐93‐TR‐24.
171.
PilF. K.RothenbergS.2003. Environmental performance as a driver of superior quality. Production and Operations Management12(3) 404–415.
172.
PindyckR.1988. Irreversible investment, capacity choice, and the value of the firm. Journal of Finance78 (December) 969–985.
173.
PorterM. E.1985. Competitive advantage: Creating and sustaining superior performance. The Free Press, New York, New York.
174.
PoundarikapuramS.Veeramani.D.2004. Distributed decision‐making in supply chains and e‐marketplaces. Production and Operations Management13(1) 111–121.
175.
PowellT.1995. TQM as competitive advantage: A review and empirical study. Strategic Management Journal16(1)15–37.
176.
RaithM.1996. A general model of information sharing in oligopoly. Journal of Economic Theory71260–288.
177.
ReedR.LemakD.MontgomeryJ.1996. Beyond process: TQM content and firm performance. Academy of Management Review21(1) 173–202.
178.
ReimannC.Hertz.H.1994. Understanding the important differences between the Malcolm Baldrige National Quality Award and ISO 9000 Registration. Production and Operations Management3(3) 171–185.
179.
RichinsM. L.1983. Negative word‐of‐mouth by dissatisfied customers: A pilot study. Journal of Marketing47 (Winter) 68–78.
180.
RoitzJ.Allenby.B.2004. Competing in the knowledge economy: The network‐centric firm. Current Issues in Technology Management9 (Winter 2005, Issue 1) 4.
181.
RossS. A.1976. The arbitrage theory of capital asset pricing. Journal of Economic Theory13341–360.
182.
RothA. V.Menor.L. J.2003. Designing and managing service operations: Introduction to the special issue. Production and Operations Management12(2) 141–144.
183.
RouseW. B.2005. Enterprises as systems: Essential challenges and approaches to transformation. Atlanta, Georgia 30332, Tennen‐baum Institute, School of Industrial and Systems Engineering, Georgia Institute of Technology: 13.
184.
RustR. T.SubramanianB.WellsM.1992. Making complaints a management tool. Marketing Management1(3) 41–45.
185.
RustR. T.ZahorikA. J.KeininghamT. L.1995. Return on quality (ROQ): Making service quality accountable. Journal of Marketing59(2) 58–70.
186.
SalzmanJ.2000. Environmental protection beyond the smokestack: Addressing the impact of the service economy. Corporate Environmental Strategy7(1) 20–37.
187.
SchendlerA.2001. Trouble in paradise: The rough road to sustain‐ability in Aspen. Corporate Environmental Strategy8(4) 293–299.
188.
SchmalenseeR.1981. Monopolistic two‐part pricing arrangements. Bell Journal of Economics11 (Autumn) 445–466.
189.
SchillingM.2002. Technology success and failure in winner takes all markets: The impact of learning orientation, timing, and network externalities. Academy of Management Journal45(2) 387–398.
190.
SchmidtG. M.Druehl.C. T.2005. Changes in product attributes and costs as drivers of new product diffusion and substitution. Production and Operations Management14(3) 272–285.
191.
SchweikhartS. B.StrasserS.KennedyM. R.1993. Service recovery in health services organizations. Hospital & Health Administration38(1) 3–21.
192.
SeshadriS.Subrahmanyam.M.2005. Introduction to the special issue on “Risk Management in Operations”. Production and Operations Management15(1) 1–4.
193.
ShankJ. K.Govindarajan.V.1994. Strategic cost management. The Free Press, New York, New York.
194.
ShenhavY.1995. From chaos to systems: The engineering foundations of organization theory, 1879–1932. Administrative Science Quarterly40(4) 557–585.
195.
ShieldsM. D.Young.S. M.1995. Efective long‐term cost reduction: A strategic perspective in Readings in Management Accounting, YoungS. M. (ed.). Prentice‐Hall, Englewood Cliffs, New Jersey, pp. 200–211.
196.
ShostackG. L.1987. Service positioning through structural change. Journal of Marketing51(1) 34–43.
197.
ShinH.Benton.W. C.2004. Quantity discount based inventory coordination: Effectiveness and critical environmental factors. Production and Operations Management13(1) 63–76.
198.
SilvaJ.AndaluftR.CaroF.Weintraub.A.2003. Evaluating the economic cost of environmental measures in plantation harvesting through the use of mathematical models. Production and Operations Management12(3) 290–306.
199.
SinghalK.1992. Introduction: Shaping the future of manufacturing and service operations. Production and Operations Management1(1) 1–4.
200.
SitkinS.SutcliffeK.SchroederR.1994. Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review19(3) 537–564.
201.
SodhiM. M. S.2005. Managing demand risk in tactical supply chain. Planning for a global consumer electronics company. Production and Operations Management14(1) 69–79.
202.
SousaR.Voss.C. A.2001. Quality management: universal or context dependent: An empirical investigation across the manufacturing strategy spectrum. Production and Operations Management10(4) 383–404.
203.
SouzaG. C.ZhaoZ.ChenM.Ball.M. O.2004. Coordinating sales and raw material discounts in a global supply chain. Production and Operations Management13(1) 34–45.
204.
SpenglerJ. J.1950. Vertical integration and antitrust policy. Journal of Political Economy58347–352.
205.
SprengR. A.HarrellG. D.MackoyR. D.1995. Service recovery: Impact on satisfaction and intentions. Journal of Services Marketing9(1) 15–23.
206.
SrinivasanR. G.LilienG.RangaswamyA.2002. Technological opportunism and radical technology adoption: An application to e‐business. Journal of Marketing66(3) 47–61.
207.
SroufeR.2003. Effects of environmental management systems on environmental management practices and operations. Production and Operations Management12(3) 416–431.
208.
StewartD. M.2003. Piecing together service quality: A framework for robust service. Production and Operations Management12(2) 246–265.
209.
StogdillR. M.1974. Handbook of leadership: A survey of theory and research. The Free Press, New York, New York.
210.
SzegöG. (eds.) 2004. New risk measures for the 21st century. Wiley, West Sussex, England.
211.
TatikondaM. V.Montoya‐Weiss.M.2001. Integrating operations and marketing perspectives of product innovation: The influence of organizational process factors and capabilities on development performance. Management Science47(1) 151–172.
212.
TaxS. S.Brown.S. W.1998. Recovering and learning from service failure. Sloan Management Review40(1) 75–88.
213.
TilleyK. J.WilliamsD. J.ConwayP. P.1997. Development and R&D capability at manufacturing sites: Electronic multi‐nationals in Singapore and Taiwan. Production and Operations Management6(2) 131–149.
214.
TriantisA.HodderJ.1990. Valuing flexibility as a complex option. Journal of Finance45(2) 549–565.
215.
TrigeorgisL.1993. Real options and interactions with financial flexibility. Financial Management22(3) 202–224.
216.
TsayA. A.Agrawal.N.2004. Channel conflict and coordination in the ecommerce age. Production and Operations Management13(1) 93–110.
217.
TsikriktsisN.LanzollaG.FrohlichM.2004. Adoption of e‐pro‐cesses by service firms: An empirical study of antecedents. Production and Operations Management13(3) 216–229.
218.
UllmanD. G.1997. The mechanical design process, 2nd edition. McGraw‐Hill Inc., New York, New York.
219.
United Nations.2005. World Investment Report 2005. United Nations Conference on Trade and Development, New York and Geneva.
220.
UptonD. M.McAfee.A. P.1998. Computer integration and catastrophic process failure. Production and Operations Management7(3) 265–281.
221.
Van denBulteC.2000. New product diffusion acceleration: Measurement and analysis. Marketing Science19(4) 366–380.
222.
VivesX.1984. Duopoly information equilibrium: Curnot and Bertrand. Journal of Economic Theory3471–94.
223.
vonBraunC. F.1990. The acceleration trap. Sloan Management Review32(1) 49–58.
224.
WirtzJ.1998. Development of a service guarantee model. Asia Pacific Journal of Management15(1) 51–75.
225.
WitzelM.2001. Financial management, 1880–1934. Thoemmes Continuum, Bristol, United Kingdom.
226.
WolfinbargerM.Gilly.M. C.2003. eTailQ: Dimensionalizing, measuring and predicting eTail quality. Journal of Retailing79(3) 183–198.
227.
ZahraS. A.Das.S. R.1993. Innovation strategy and financial performance in manufacturing companies: An empirical study. Production and Operations Management2(1) 15–37.
228.
ZeithamlV. A.ParasuramanA.MalhotraA.2000. A conceptual framework for understanding e‐service quality: Implications for future research and managerial practice. Working paper, Marketing Science Institute, Cambridge, Massachusetts, Report No. 00–115.
229.
ZeithamlV. A.ParasuramanA.MalhotraA.2002. Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science30(4) 362–375.
230.
ZhangH.2002. Vertical information exchange in a supply chain with duopoly retailers. Production and Operations Management11(4) 531–546.
231.
ZhuK.Kraemer.K. L.2002. E‐commerce metrics for net‐enhanced organizations: Assessing the value of e‐commerce to firm performance in the manufacturing sector. Information Systems Research13(3) 275–295.
