Transformative Capacity,Information Technology,and the Making of Business ‘Experts’

Abstract

This paper explores the making of experts and the basis of claims to expertise in corporate organisational settings. The performance of expertise within organisations is increasingly associated with the implementation and use of integrated business information systems which purport to abstract the world into an informational form to make businesses run more efficiently. We argue that as these systems are put to work to replace the calculations of human experts, we are required to rethink how expertise is constituted as a political and performative process. We focus on the provisos and qualifications that surround the use of calculative techniques and the worries and scepticism over the correctness, accuracy and interpretation of numbers and figures derived from systems of calculation. Rather than identifying expertise as the capacity to make calculations and to abstract ‘representations’ from the ‘real world’, a job increasingly done by information systems, we find expertise being performed in the transformation of things of different orders which enables representations to be returned to the world through allusions to their transformative effect.