Afterword

Appelbaum E , Bailey T , Berg P , Kalleberg A (2000) Manufacturing Advantage. Ithaca NY: Cornell University Press .

Barker J R (1999) The Discipline of Teamwork. Thousand Oaks, California: Sage .

Buchannan J , Hall R (2002) Teams and Control on the Job: Insights from the Australian Metal and Engineering Best Practice Case Studies Journal of Industrial Relations 44 (3), 397-417 .

Deery S , Walsh J (1999) The character of individualised employment arrangements in Australia: a model of ‘hard’ HRM. In: Deery S , Mitchell R , eds, Employment Relations: Individualisation and Union Exclusion. Sydney: Federation Press .

Eaton A , Voos P (1992) Unions and contemporary innovations in work organization, compensation and employee participation. In: Mishel L , Voos P , eds, Unions and Economic Competitiveness. Armonk NY: M.E. Sharpe .

Folger R , Cropanzano R (1998) Organizational Justice and Human Resource Management. Thousand Oaks, California: Sage .

Freeman RB , Rogers J (1999) What Workers Want. Ithaca, NY: Cornell University Press .

Gallie D , Felstead A , Green F (2001) Employee policies and organizational commitment in Britain 1992-97 . Journal of Management Studies 38 (8), 1081-1101 .

Gerhart B , Wright P , McMahan G , Snell S (2000) Measurement error in research on human resources and firm performance: how much error is there and how does it influence effect size estimates? Personnel Psychology 53, 803-834 .

Green F , McIntosh S (1998) Union power, cost of job loss and workers effort . Industrial and Labor Relations Review 51 (3), 363-383 .

Hallowell R (1996) Southwest Airlines: a case study linking employee needs satisfaction and organizational capabilities to competitive advantage . Human Resource Management 35 (4), 513-534 .

Kalleberg AL (2001) Organizing flexibility: the flexible firm in a new century . British Journal of Industrial Relations 39 (4), 479-504 .

Spector PE (1997) Job Satisfaction. Thousand Oaks, California: Sage .

Wharton AS (1996) Service with a smile: understanding the consequences of emotional labor. In: Macdonald CL , Sirianni C , eds, Working in the Service Society. Philadelphia: Temple University Press .

Wright PM , Gardner TM , Moynihan LM , Park HJ , Gerhart B , Delery JE (2001) Measurement error in research on human resources and firm performance: additional data and suggestions for future research . Personnel Psychology 54, 875-901 .