The need for teamwork has grown significantly in today's organizations. Especially for online game communities, teamwork is an important means of online game players' engagement. This study aims to investigate the impacts of trust on players' teamwork with affective commitment and normative commitment as mediators. Furthermore, this research includes team experience as a moderator to compare the difference between different player groups. A model was proposed and tested on 296 online game players' data using structural equation modeling. Findings revealed that team experience moderated the relationship between trust and teamwork. The results indicated that trust promotes more teamwork only for players with high experience through affective commitment than those who with low experience. Implications of the findings are discussed.
Get full access to this article
View all access options for this article.
References
1.
HaleN. A computer supported teamwork project for people with a visual impairment. British Journal of Educational Technology, 2000; 31:246–250.
2.
YeeN. Motivations for play in online games. Cyberpsychology, Behavior, and Social Networking, 2006; 9:772–775.
3.
GoodladS, HirstB. 1989. Peer tutoring: a guide to learning by teaching. London: Kogan Page.
4.
ChenCH, SunCT, HsiehJ. Player guild dynamics and evolution in massively multiplayer online games. CyberPsychology & Behavior, 2008; 11:293–301.
5.
SeayAF, JeromeWJ, LeeKS, KrautRE. 2004. Project massive: a study of online gaming communities. Conference on Human Factors in Computing Systems (CHI 2004), Vienna, Austria. ACM Press.
6.
ManserT. Teamwork and patient safety in dynamic domains of healthcare: a review of the literature. Acta Anaesthesiologica Scandinavica, 2009; 53:143–151.
7.
BarrettJ, GiffordC, MoreyJet al.Enhancing patient safety through teamwork training. Journal of Healthcare Risk Management, 2001; 21:61–69.
8.
DeRosaD, HantulaD, KockN, D'ArcyJ. Trust and leadership in virtual teamwork: a media naturalness perspective. Human Resource Management, 2004; 43:219–232.
9.
BatesonP. 1988. The biological evolution of cooperation and trust. GambettaD. Trust: making a breaking cooperative relations. Oxford: Blackwell, 14–30.
10.
JonesGR, GeorgeJM. The experience and evolution of trust: implications for cooperation and teamwork. Academy of Management Review, 1998; 23:531–546.
11.
JarvenpaaSL, LeidnerDE. Communication and trust in global virtual teams. Journal of Computer-Mediated Communication, 1999; 3:544–579.
12.
ReevesB, ReadJL. 2009. Total engagement: using games and virtual worlds to change the way people work and businesses compete. Boston, MA: Harvard Business Press.
13.
ZichermannG, CunninghamC. 2011. Gamification by design: implementing game mechanics in Web and mobile apps. Sebastopol, CA: O'Reilly.
14.
SimõesJ, RedondoRD, VilasBF. A social gamification framework for a K-6 learning platform. Computers in Human Behavior, 2012; 29:1557–1577.
15.
MeyerJP, AllenNJ. A three-component conceptualization of organizational commitment. Human Resource Management Review, 1991; 1:61–89.
16.
EntinE, MacMillanJ, SerfatyD. Analysis of organizational processes in adaptive command and control architectures. Systems, Man, and Cybernetics, 1998; 4:3664–3668.
17.
AdebanjoD, KehoeD. An evaluation of factors influencing teamwork and customer focus. Managing Service Quality, 2001; 1:49–56.
18.
Sue-ChanC, LathamGP. The situational interview as a predictor of academic and team performance: a study of the mediating effects of cognitive ability and emotional intelligence. International Journal of Selection and Assessment, 2004; 12:312–320.
19.
ChoiD, KimJ. Why people continue to play online games: in search of critical design factors to increase customer loyalty to online contents. CyberPsychology & Behavior, 2004; 7:11–24.
20.
YoonC. Antecedents of customer satisfaction with online banking in China: the effects of experience. Computers in Human Behavior, 2010; 26:1296–1304.
21.
MitchellAA, DacinPA. The assessment of alternative measures of consumer expertise. The Journal of Consumer Research, 1996; 23:219–239.
22.
SöderlundM. Customer familiarity and its effects on satisfaction and behavioral intentions. Psychology & Marketing, 2002; 19:861–879.
23.
Hernandez MaestroRM, Munoz GallegoPA, Santos RequejoL. The moderating role of familiarity in rural tourism in Spain. Tourism Management, 2007; 28:951–964.
24.
BennettR, HärtelCEJ, McColl-KennedyJR. Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting. Industrial Marketing Management, 2004; 34:97–107.
25.
HsuCL, LuHP. Consumer behavior in online game communities: a motivational factor perspective. Computers in Human Behavior, 2007; 23:1642–1659.
26.
SalasE, DickinsonTL, ConverseS, TannenbaumSI. 1992. Toward an understanding of team performance and training. SwezeyRW, SalasE. Teams: their training and performance. New York: Ablex Publishing, 3–29.
27.
HsuSH, WenMH, WuMC. Exploring user experiences as predictors of MMORPG addiction. Computers & Education, 2009; 53:990–999.
28.
MuiL, MohtashemiM, HalberstadtA. 2002. A computational model of trust and reputation. Proceedings of the 35th Annual Hawaii International Conference on System Sciences, Hawaii.
29.
CookJ, WallT. New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of Occupational Psychology, 1980; 53:39–52.
30.
FukuyamaF. 1995. Trust: social virtues and the creation of prosperity. New York: Free Press.
31.
SteinauerDD, WakidSA, RasberryS. Trust and traceability in electronic commerce. Standard View, 1997; 5:118–125.
32.
SilosIM. Employee involvement–a component of total quality management. Production and Inventory Management Journal, 1999; 40:56–65.
33.
PisanY. 2007. My guild, my people: role of guilds in massively multiplayer online games. IE ’07 Proceedings of the 4th Australasian conference on Interactive entertainment, Melbourne, Australia. RMIT University.
34.
AntinJ, ChurchillEF. 2011. Badges in social media: a social psychological perspective. Proceedings of the 2011 SIGCHI Conference on Human Factors in Computing Systems (CHI) 2011, Vancouver, BC, Canada.
35.
BatemanP, GrayPH, ButlerBS. 2006. Community commitment: how affect, obligation, and necessity drive online behaviors. International Conference on Information Systems (ICIS), Milwaukee: Citeseer.
36.
McCallumS. Gamification and serious games for personalized health. pHealth 2012: Proceedings of the 9th International Conference on Wearable Micro and Nano Technologies for Personalized Health 2012, Washington, DC. IOS Press, 85–96.
37.
HairJF, BlackWC, BabinBJet al.1998. Multivariate data analysis. Upper Saddle River, NJ: Prentice Hall.
38.
FornellC, LarckerDF. Structural equation models with unobservable variables and measurement error: algebra and statistics. Journal of Marketing Research, 1981; 18:382–388.
39.
TeoHH, WeiKK, BenbasatI. Predicting intention to adopt interorganizational perspective. MIS Quarterly, 2003; 27:19–49.
