Abstract
Although there are some general resources for citizens who are appointed or elected to local government boards, there is a clear need to develop comprehensive and context-specific training material to better prepare citizens for public service and board governance. This study details the development, delivery, and impact of a structured curriculum developed by the authors and used for citizen board training in Montana. The curriculum covers four key areas: (1) Foundations of governance (such as relevant statutes, including state constitutional provisions on the right to participate and right to know, and good governance principles); (2) effective meeting techniques, with a focus on procedural methods such as Robert’s Rules of Order; (3) conflict management; and (4) leadership and team-building skills. Curricular materials include a detailed handbook, case study exercises, relevant handouts and worksheets, and Web-based resources such as podcasts. At the end of the training, we asked participants to self-evaluate their level of change in terms of knowledge and behavior, using both print and online surveys with Likert-scale items and open-ended questions. We used the responses to measure the impact of the educational program; analysis showed a positive change in participants’ knowledge and behavior as a result of the training. Strengths, challenges, and implications of the current training curriculum, as well as further program refinement and its delivery in various contexts, are presented and discussed.
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