Audit Commission (1986) Managing the Crisis in Council Housing. London: HM SO.
2.
Berger, P. and Luckman, T. (1966) The Social Construction of Reality. Harmondsworth: Penguin.
3.
Bines, W. ET AL. (1993) Managing Social Housing. London: HMSO.
4.
Birks, K. and Southan, J. (1992) An evaluation of the rationale of tenant satisfaction studies, Housing Studies, 7, pp. 299-308.
5.
Brion, M. and Tinker, A. (1980) Women in Housing. London: Housing Centre Trust.
6.
Campbell, B. (1993) Goliath: Britain's Dangerous Places. London: Methuen.
7.
Cave, M., Kogan, M. and Smith, E. (Eds) ( 1990) Output and Performance Management in Government: The State of the Art. London: Jessica Kingsley.
8.
CIoH (1995) Managing Crime . Edinburgh: Chartered Institute of Housing.
9.
City University (1981) Can Local Authorities be Better Landlords?London: City University.
10.
Clapham, D. (1987) Trends in housing management, in: D. Clapham and J. English (Eds) Public Housing: Current Trends and Future Developments , pp. 107-126. London: Croom Helm.
11.
Clapham, D. (1992) The effectiveness of housing management, Social Policy and Administration, 26, pp. 209-225.
12.
Clapham, D. and Franklin, B. (1994) Housing Management, Community Care and Competitive Tendering: A Good Practice Guide. Coventry: Chartered Institute of Housing.
13.
Clapham, D. and Satsangi, M. (1992) Performance assessment and accountability in British housing management, Policy and Politics, 20(1), pp. 63-74.
14.
Clapham, D. ET AL. (1995) A Baseline Study of Housing Management in Scotland. Edinburgh: Scottish Office .
15.
Clinton, A. ET AL. (1989) The Relative Effectiveness of Different Forms of Housing Management in Wales. Cardiff: Welsh Office.
16.
Dandeker, C. (1990) Surveillance, Power and Modernity. Oxford: Polity Press.
17.
Foster, J. and Hope, T. (1993) Housing, Community and Crime: The Impact of the Priority Estate Project. London: HMSO.
18.
Foucault, M. (1977) Discipline and Punish. London : Allen Lane.
19.
Franklin, B. (1996) Constructing a service: context and discourse in housing management. Paper given at European Network for Housing Research Conference, August, Helsingor, Denmark.
20.
Garland, D. (1985) Punishment and Modern Society: A Study in Social Theory. Oxford: Clarendon.
21.
Giddens, A. (1984) The Constitution of Society Outline of the Theory of Structuration. Cam-bridge: Polity Press.
22.
Haimes, E. (1993) Theory and methodology in the analysis of the policy process, in: M. Hill (Ed.) New Agendas in the Study of the Policy Process. Hemel Hempstead : Harvester Wheat-sheaf.
23.
Harries, E. (1993) Theory and methodology in the analysis of the policy process, in: M. Hill (Ed.) New Agendas in the Study of the Policy Process. Hemel Hempstead : Harvester Wheat-sheaf.
24.
Hastings, A. (1996) An exploration of the politics of urban regeneration through the close analysis of the language of policy documents. Paper presented to the ENHR Conference, Copenhagen , August.
25.
Henderson, J. and Karn, V. (1987) Race, Class and State Housing: Inequality in the Allocation of State Housing in Britain. Aldershot: Gower.
26.
Hope, T. (1986) Council tenants and crime. Research Bulletin 21. London: Home Office.
27.
Housing Services Advisory Group (1980) Security on Council Estates. London: Department of the Environment.
28.
Karn, V. ET AL. (1993) Neighbour Disputes: Responses by Social Landlords. Coventry : Chartered Institute of Housing.
29.
Kemp, P. (1995) Researching housing management performance, UrbanStudies, 32, pp. 779-790.
30.
Kemp, P. and Williams, P. (1991) Housing management: an historical perspective , in: S. Lowe and D. Hughes (Eds) A New Century of Social Housing , pp. 121-141. Leicester: Leicester University Press.
31.
Maclennan, D. ET AL. (1988 ) The Nature and Effectiveness of Housing Management in England . London: HMSO.
32.
Pollitt, C. (1988) Bringing consumers into performance measurement: concepts, consequences and constraints, Policy and Politics , 16(2), pp. 77-87.
33.
Power, A. (1982) Priority Estates Project 1982: Improving Problem Council Estates. London: Department of the Environment.
34.
Power, A. (1987) Property Before People. London : Allen and Unwin.
35.
Sarre, P. (1986) Choice and constraint in ethnic minority housing: a structurationist view, Housing Studies, 1, pp. 71-86.
36.
Satsangi, M. and Kearns, A. (1992) The use and interpretation of tenant satisfaction surveys in British social housing, Environment and PlanningC, 10, pp. 317-331.
37.
Stewart, J. (1988) The New Management of Housing Departments. Luton: Local Government Management Board .
38.
Strauss, A. (1978) Negotiations. San Francisco : Jossey-Bass.