The purpose of this study is to explore the effects of social interaction, work group autonomy, information-seeking behaviour, work stress and role conflict on newcomer socialisation outcomes in terms of individual job competences. The research samples have been drawn from all levels of employees in the organisational hierarchy of 61 international tourist hotels in Taiwan. The questionnaires were distributed to 1380 voluntary participants who had worked in the current hotels for between 3 and 6 months. The study of the 428 respondents shows that the newcomers preferred to use observation and reading approaches to seek information. It also shows that socialisation outcomes - in terms of individual job competences - were predicted at a significant level negatively by role conflict and work stress, and positively by social interaction and the monitor approach of information-seeking behaviour. This study suggests that an organisation should develop social activities to strengthen interpersonal relationships and mutual understanding among employees in a workgroup, as this would enable them to feel more open to discuss job-related matters at work.
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