CanTel was one of the fastest growing Canadian telecommunications companies that provided telephone, cable, Internet, and cloud services. In 2015, the company employed over 40,000 employees and boasted of achieving over Cdn$10 billion of annual revenue and serving over 10 million customers. As a cloud service provider, the company faced a dilemma of not being able to fulfill the IT needs of its internal business units. As a result, one of the business units, Digital Channel, resorted to a third-party cloud service, and this set an example for other business units to follow suit. Jeff Smith, the CEO of the company CanTel, and the CIO Jane Lockhart had to find a solution to the issue that had significant implications to its business-IT alignment and IT governance.
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