Sage Journals: Discover world-class research

Abstract

Get full access to this article

View all access options for this article.

References

Anderson

J.M.

Empowering patients: issues and strategies

Soc. Sci. Med 43 5 1996 697–705

Australian Institute of Health and Welfare

Health Expenditure Australia

2013

AIHW

Canberra

2011–2012

Berry

Bendapudi

Health care: a fertile field for service research

J. Serv. Res 10 2 2007 111–122

Centers for Medicare and Medicaid Services, 2014. National health expenditure data, projected. Available from: http://www.cms.gov/Research-Statistics-Data-and-Systems/Statistics-Trends-and-Reports/NationalHealthExpendData/NationalHealthAccountsProjected.html (accessed 14.5.5.).

Crawford

M.J.

Rutter

Manley

Weaver

Bhui

Fulop

Systematic review of involving patients in the planning and development of health care

BMJ. Br. Med. J. 325 7375 2002 1263–1267

Dagger

Danaher

Sweeney

McColl-Kennedy

J.R.

Selective halo effects arising from improving the interpersonal skills of frontline employees

J. Serv. Res 16 4 2013 488–502

Deshpande

Paradigms lost: on theory method in research in marketing

J. Mark 47 Fall 1983 101–110

Frow

McColl-Kennedy

J.R.

Hilton

Davidson

Payne

Brozovic

Value propositions: A service ecosystem perspective

Mark. Theory 14 3 2014 327–351

Holman

Lorig

Patients as partners in managing chronic disease

Br. Med. J. 320 7234 2000 526–527

10.

Janamian

Jackson

Dunbar

J.A.

Co-creating value in research: stakeholders’ perspectives

Med. J. Aust 201 3 2014 s44–s46

11.

Kitson

Marshall

Bassett

Zeitz

What are the core elements of patient-centred care? A narrative review and synthesis of the literature from health policy, medicine and nursing

J. Adv. Nurs 69 1 2013 4–15

12.

Makarem

S.C.

Al-Amin

Beyond the service process: the effects of organizational and market factors on customer perceptions of health care services

J. Serv. Res 2014

10.1177/1094670514541965

Published on line 9 July 2014

13.

McColl-Kennedy

J.R.

Vargo

S.L.

Dagger

T.S.

Sweeney

J.C.

van Kasteren

Health care customer value cocreation practice styles

J. Serv. Res 15 4 2012 370–389

14.

McColl-Kennedy

J.R.

Cheung

Ferrier

Co-creating service experience practices

J. Serv. Manage 2015 accepted in press

15.

Moorman

Matulich

A model of consumers’ preventive health behaviors: the role of health motivation and health ability

J. Consum. Res 20 September 1993 208–228

16.

Payne

A.F.

Storbacka

Frow

Managing the co-creation of value

J. Acad. Mark. Sci 36 1 2008 83–96

17.

Seiders

Godfrey Flynn

Berry

L.L.

Haws

K.L.

Motivating customers to adhere to expert advice in professional services: a medical service context

J. Serv. Res 2014

10.1177/1094670514539567

published on line 1 July 2014

18.

World Health Organization

Available from http://www.who.int/countries/usa/en/ 2014 accessed 14.5.5.

Health Care in Service Science Special Issue of Australasian Marketing Journal

Abstract

Get full access to this article

References