L'approche de communication entre intervenants (ACI) est une méthode visant à épauler le processus décisionnel concernant le choix des applications de systèmes d'information (SI) au début d'un cycle de planification SI dans un milieu hospitalier. Cette méthode encourage la discussion entre la haute direction, les principaux intervenants, la gestion du département de SI, les utilisateurs finals et le département de la comptabilité, au moyen d'outils précis et d'un processus de négociation. Le profil du portefeuille des applications de SI permet de visualiser la stratégie et les orientations d'un hôpital concernant le développement des SI. Les réponses des utilisateurs à un questionnaire donnent une évaluation de la valeur ajoutée fonctionnelle par l'utilisateur (VAFU) afin d'informer la direction sur l'efficacité et l'utilité des systèmes mis en place. L'évaluation par les intervenants des applications de SI récemment implantées s'effectue à partir de la VAFU et des coûts, pris séparément ou de façon combinée, en tenant compte des orientations stratégiques, afin d'amorcer un processus visant à fixer des priorités d'investissement pour choisir les futures applications.
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