During the past decade, the health services sector has experienced a period of rapid change that has resulted in the creation of a large number of new services. This article advocates the use of a service development matrix as a planning aid for senior managers seeking to attract additional revenue through the development of new services. By strategically selecting and developing new services, rather than simply imitating other health care providers, marketers will be better able to focus limited corporate resources on new service initiatives that generate positive returns.
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References
1.
AnsoffI. Strategies for diversification. Harvard Business Review1957; September/October: 113–124.
2.
This figure is a modification of a service/market opportunity matrix introduced byKotlerP. and BloomP. in Marketing Professional Services, Englewood Cliffs, New Jersey, Prentice-Hall Inc., 1984.
