Abstract
During the last few years, the community health sector has been hit particularly hard by the scarcity of qualified healthcare workers. The Toronto Community Care Access Centre and community health centres of Toronto collaborated on a research program focusing on the development of a sectoral response to the human resource issues affecting the recruitment and retention of workers. Our approach considered the impact of working conditions, staff supports for dealing with difficult situations, ethical issues and other non-salary factors that influence individuals' decisions to remain in the community and seek community-based employment. We believe that the recommendations, based on our findings, will assist the community sector to provide better support to our labour force, enhance overall employee satisfaction and, ultimately, provide better quality care to our clients.
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