Le 11 septembre 2000, les premiers ministres du Canada diffusaient un communiqué dans lequel ils s'engageaient à étudier et à faire rapport sur les temps d'attente pour divers services diagnostiques et thérapeutiques. La reddition de compte doit débuter en septembre 2002. Face à l'engagement formulé, quelles seraient les caractéristiques idéales d'un système de cueillette de données? Le présent article décrit et évalue des méthodes permettant de mesurer les temps d'attentes et recommande l'adoption d'un système d'information sur les temps d'attente permettant à la fois leur mesure et leur gestion.
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