An innovative telehomecare project was recently undertaken in East York, Toronto to deliver integrated, video-based remote care to patients with chronic illnesses. Research conducted with healthcare managers uncovered a number of key issues, including organizational readiness, recruitment, funding/reimbursement, clinical care, support and training and sustainability. The results of the study indicate that implementing telehomecare involves much more than adding equipment; it is about change management and care re-design.
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