KennedyGD, TevisSE, KentKC. Is there a relationship between patient satisfaction and favorable outcomes?. Ann Surg. 2014; 260(4):592-598. 25203875
2.
Committee on Quality of Health Care in America. To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press; 2000.
3.
Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001.
4.
JhaAK, OravEJ, ZhengJ, EpsteinAM. Patients’ perception of hospital care in the United States. N Engl J Med. 2008; 359(18):1921-1931. 18971493
5.
FentonJJ, JerantAF, BertakisKD, FranksP. The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012; 172(5):405-411. 22331982