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Research article

First published 2013-1

Can Better Outdoor Environments Lead to Cost Benefits in Assisted Living Facilities through Increased Word-of-Mouth Referrals?

Susan Rodiek, May M. Boggess, Chanam Lee [...]

HERD: Health Environments Research & Design Journal

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Research article

First published 2010-9

Cross-Cultural Differences in the Effect of Received Word-of-Mouth Referral in Relational Service Exchange

Jan H. Schumann, Florian v. Wangenheim, Anne Stringfellow [...]

Journal of International Marketing

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Research article

First published 2025-2

Referral Contagion: Downstream Benefits of Customer Referrals

Rachel Gershon, Zhenling Jiang

Journal of Marketing Research

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Research article

First published 1999-6

Word-Of-Mouth Referrals in the Domain of Relationship Marketing

Kirsti Lindberg-Repo, Christian Grönroos

Australasian Marketing Journal

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Review article

First published 2013-2

The Role of Metaperception on the Effectiveness of Referral Reward Programs

Jochen Wirtz, Chiara Orsingher, Patricia Chew [...]

Journal of Service Research

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Other

First published 1998-2

Simple Patient Research Increases Word-of-Mouth Referrals 31%

Alan L. Bernstein

Ear,Nose & Throat Journal

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Research article

First published 1998-10

Explorations of National Culture and Word-of-Mouth Referral Behavior in the Purchase of Industrial Services in the United States and Japan

R. Bruce Money, Mary C. Gilly, John L. Graham

Journal of Marketing

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Research article

First published 2015-9

Employee-referral schemes and discrimination law

Michael Connolly

International Journal of Discrimination and the Law

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Research article

First published 2018-10

Exploring customer engagement in tourism

Jaime Romero

Journal of Vacation Marketing

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Research article

First published 2014-5

Can Friends Also Become Customers? The Impact of Employee Referral Programs on Referral Likelihood

Daniel Wentzel, Torsten Tomczak, Sven Henkel

Journal of Service Research

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