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Research article

First published 2021-6

The System Quality and Customer Satisfaction with Website Quality as Mediator in Online Purchasing: A Developing Country Perspectives

Anil Kumar, Suman Lata

Journal of Operations and Strategic Planning

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Research article

First published 2016-11

Customer satisfaction using website functionality,perceived usability and perceived usefulness towards online shopping in India

Urvashi Tandon, Ravi Kiran, Ash N Sah

Information Development

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Research article

First published 2020-10

Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

Dennis Herhausen, Oliver Emrich, Dhruv Grewal [...]

Journal of Marketing Research

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Research article

First published 2019-8

App Adoption: The Effect on Purchasing of Customers who have Used a Mobile Website Previously

Huan Liu, Lara Lobschat, Peter C. Verhoef [...]

Journal of Interactive Marketing

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Research article

First published 2021-8

An examination on ‘website accessibility’ for active engagement of visually impaired e-commerce customers

Smita Santoki, Neha Patvardhan

Technology and Disability

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Research article

First published 2005-03

A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics

Chatura Ranaweera, Gordon McDougall, Harvir Bansal

Marketing Theory

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Research article

First published 2013-8

Delighting Consumers Click by Click

Christopher Bartl, Matthias H. J. Gouthier, Markus Lenker

Journal of Service Research

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Research article

First published 2006-1

Factors Influencing Online Shoppers’ Perceptions Of Website Quality

Kamal K. Gupta, Sandhir Sharma, Amit Tyagi

Paradigm: A Management Research Journal

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Research article

First published 2024-10

Online Retail Service Quality: What Matters Most for Customer Satisfaction?

Sonali Singh, Sumeet Singh Jasial, Richa Misra [...]

FIIB Business Review

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Research article

First published 2017-2

Signaling Service Quality via Website e-CRM Features

Jenny Tian, Sophia Wang

Journal of Hospitality & Tourism Research

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