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Select article: Modeling and Managing the Percentage of Satisfied Customers in Hidden and Revealed Waiting Line Systems

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Research article

First published 2006-03

Modeling and Managing the Percentage of Satisfied Customers in Hidden and Revealed Waiting Line Systems

Chester Chambers, Panagiotis Kouvelis

Production and Operations Management

Select article: Modeling and simulation of customer dissatisfaction in waiting lines and its effects

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Research article

First published 2017-2

Modeling and simulation of customer dissatisfaction in waiting lines and its effects

Jorge A Alvarado-Valencia, Gabriela C Tueti Silva, Jairo R Montoya-Torres

SIMULATION

Select article: The Use of Acceptable Customer Waiting Times for Capacity Management in a Multistage Restaurant

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Research article

First published 2009-11

The Use of Acceptable Customer Waiting Times for Capacity Management in a Multistage Restaurant

Johye Hwang, Carolyn U. Lambert

Journal of Hospitality & Tourism Research

Select article: Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems

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Research article

First published 2023-06

Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems

Ruijie Zhang, Xiaohua Han, Rowan Wang [...]

Production and Operations Management

Select article: The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers' Waiting-Time Decisions

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Research article

First published 2008-02

The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers' Waiting-Time Decisions

Piyush Kumar, Parthasarathy Krishnamurthy

Journal of Service Research

Select article: Don't keep your Internet customers waiting too long at the (virtual) front door

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Research article

First published 2000-2

Don't keep your Internet customers waiting too long at the (virtual) front door

Bruce D. Weinberg

Journal of Interactive Marketing

Select article: On the Design of a Shared Waiting Room

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Research article

First published 2025-8

On the Design of a Shared Waiting Room

Yanting Li, Ricky Roet-Green

Production and Operations Management

Select article: On the law of the iterated logarithm in multiphase queueing systems. II

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Research article

First published 1997-8

On the law of the iterated logarithm in multiphase queueing systems. II

Saulius Minkevičius

Informatica: An International Journal of Computing and Informatics

Select article: Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

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Research article

First published 2012-01

Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

Anton Ovchinnikov, Joseph M. Milner

Production and Operations Management

Select article: Impeding the Juggernaut of Innovation Diffusion: A Production‐Constrained Model

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Research article

First published 2014-07

Impeding the Juggernaut of Innovation Diffusion: A Production‐Constrained Model

P. V. (Sundar) Balakrishnan, Surya Pathak

Production and Operations Management

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