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Research article

First published 2005-06

Optimal Workforce Mix in Service Systems with Two Types of Customers

Srinivas R. Chakravarthy, Saligrama R. Agnihothri

Production and Operations Management

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Research article

First published 1999-11

Characteristics and Types of Services Received by Children with Two Types of Attention Deficits

Melissa Stormont, Molly S. Stebbins, David E. Mcintosh

School Psychology International

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Research article

First published 1985-06

Consumer Images of Two Types of Competing Financial Service Retailers

Frederick W. Langrehr

Journal of the Academy of Marketing Science

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Research article

First published 2023-12-02

Unreliable server with Non-Markovian Retrial Queueing System,Bernoulli Vacation and Fortuitous breakdown

J. Bharathi, S. Nandhini

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 1987-4

Predictability and Personalization in the Service Encounter

Carol F. Surprenant, Michael R. Solomon

Journal of Marketing

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Research article

First published 2021-11

Touch Versus Tech in Service Encounters

Alei Fan, Anna S. Mattila

Cornell Hospitality Quarterly

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Research article

First published 1991-8

Supported Employment Outcomes for People with Psychiatric Disability

Kim L. MacDonald-Wilson, W. Grant Revell Jr., Ngoc-Huong Nguyen [...]

Journal of Vocational Rehabilitation

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Research article

First published 2014-1

Service Reliability–Based Transit Network Design with Stochastic Demand

Kun An, Hong K. Lo

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2004-11

An Investigation of Visualization and Documentation Strategies in Services Advertising

Donna J. Hill, Jeff Blodgett, Robert Baer [...]

Journal of Service Research

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Research article

First published 2014-11

Transnational practices in communities of task and communities of learning

Katja M Hydle, Ragnhild Kvålshaugen, Karl Joachim Breunig

Management Learning

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