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Research article

First published 1992-10

Telephone Service Center Call Duration Improvement

Robert E. Warren

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2003-03

AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS

LINDA V. GREEN, PETER J. KOLESAR, JOÃO SOARES

Production and Operations Management

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Research article

First published 2015-5

Impact of a Regional Pharmacy Call Center on Telephone Access Metrics within the Veterans Health Administration

Christina A. White, Marshall R. Jones, Melanie K. Kuester [...]

Hospital Pharmacy

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Research article

First published 2020-4

Effect of telephone calls from a centralized coordinating center on participant retention in a randomized clinical trial

Adam R Glassman, Wesley T Beaulieu, Cynthia R Stockdale [...]

Clinical Trials

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Research article

First published 2013-11

Identities on call: Impact of impression management on Indian call center agents

Sumita Raghuram

Human Relations

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Research article

First published 2007-05

Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers

Michael E. Sisselman, Ward Whitt

Production and Operations Management

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Research article

First published 2010-10

The Use of Queueing and Simulative Analyses to Improve an Overwhelmed Pharmacy Call Center

T. Eugene Day, W. Max Li, Armann Ingolfsson [...]

Journal of Pharmacy Practice

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Research article

First published 2010-12

Can an Office Practice Telephonic Response Meet the Needs of a Pandemic?

Frederick North, Prathibha Varkey, Gregory A. Bartel [...]

Telemedicine and e-Health

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Research article

First published 2011-01

Are e-Health Web Users Looking for Different Symptom Information Than Callers to Triage Centers?

Frederick North, Prathibha Varkey, Brian Laing [...]

Telemedicine and e-Health

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Research article

First published 1973-10

George Washington University Volunteer Hotline,a Descriptive Study

Peter J. Berman, Anne W. Davis, E. Lakin Phillips

Psychological Reports

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