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Research article

First published 2020-3

How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory

Aggeliki Tsohou, Mikko Siponen, Mike Newman

Journal of Information Technology

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Research article

First published 2013-4

Customers’ preferences for new technology-based self-services versus human interaction services in hotels

Hanan Saad Kattara, Osman Ahmed El-Said

Tourism and Hospitality Research

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Research article

First published 2013-3

Service Quality and Perceived Value of Technology-Based Service Encounters: Evaluation of Clinical Staff Satisfaction in Taiwan

Chung-Jye Hung, Hsin Hsin Chang, Cheng Joo Eng [...]

Health Information Management Journal

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Research article

First published 2008-11

Consequences of Forcing Consumers to Use Technology-Based Self-Service

Machiel J. Reinders, Pratibha A. Dabholkar, Ruud T. Frambach

Journal of Service Research

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Research article

First published 2021-5

Promises and Pitfalls of Health Information Technology for Home- and Community-Based Services

Sangeeta C. Ahluwalia, Esther Friedman, Daniel Siconolfi [...]

Journal of Applied Gerontology

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Research article

First published 2025

Mobile APP adoption in academic libraries of Pakistan: Probing influential factors through technology-based services integration

Naimat Ullah Shah, Sohail Haider, Aamir Hamid [...]

Information Development

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Research article

First published 2000-7

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree [...]

Journal of Marketing

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Research article

First published 2009-05

Customer Self-Efficacy in Technology-Based Self-Service

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels [...]

Journal of Service Research

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Research article

First published 2016-2

Hospitality Industry Web-Based Self-Service Technology Adoption Model

Louisa Yee-Sum Lee

Journal of Hospitality & Tourism Research

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Research article

First published 2004-11

Voice based web services – An assistive technology for visually impaired persons

Ramkishore Modukuri, Richard J. Morris

Technology and Disability

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