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1-2 of 2 results for technology-based self-service (TBSS)

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Research article

First published 2008-11

Consequences of Forcing Consumers to Use Technology-Based Self-Service

Machiel J. Reinders, Pratibha A. Dabholkar, Ruud T. Frambach

Journal of Service Research

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Research article

First published 2009-05

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels [...]

Journal of Service Research