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1-2 of 2 results for team customer-orientation climate

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Select article: When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

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Research article

First published 2017-11

When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

Dennis Herhausen, Luigi M. De Luca, Gaetano “Nino” Miceli [...]

Journal of Service Research

Select article: The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance

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Research article

First published 2024-11

The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance

Jin Ho Jung, Jaewon Yoo, Todd J. Arnold [...]

Journal of Service Research

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