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Articles (4)

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1-4 of 4 results for tangible cues of service quality

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Select article: Do Emotional Appeals Work for Hotels? An Exploratory Study

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Research article

First published 2001-02

Do Emotional Appeals Work for Hotels? An Exploratory Study

Anna S. Mattila

Journal of Hospitality & Tourism Research

Select article: Quality or Sacrifice? The Influence of Decision Task and Product Characteristics on the Dual Role of Price

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Research article

First published 2015-8

Quality or Sacrifice? The Influence of Decision Task and Product Characteristics on the Dual Role of Price

Shin-Shin Chang, Chung-Chau Chang, Wei-Gan Su

Psychological Reports

Select article: Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality

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Research article

First published 2022-2

Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality

Sann Ryu, Yun-na Park, Jungkun Park

Cornell Hospitality Quarterly

Select article: How sex differences in perceptions influence customer satisfaction: a study of theatre audiences

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Research article

First published 2006-06

How sex differences in perceptions influence customer satisfaction: a study of theatre audiences

Zannie Giraud Voss, Véronique Cova

Marketing Theory

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