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Research article

First published 2012-5

Reasons for Switching Service Providers

Robert East, Ursula Grandcolas, Francesca Dall'Olmo Riley [...]

Australasian Marketing Journal

Open access

Research article

First published 2019

Modeling the rationality of customers’ switching mobile services behavior

Sa’Ed M Salhieh

International Journal of Engineering Business Management

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Research article

First published 2005-01

“Migrating” to New Service Providers: Toward a Unifying Framework of Consumers’ Switching Behaviors

Harvir S. Bansal, Shirley F. Taylor, Yannik St. James

Journal of the Academy of Marketing Science

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Other

First published 2011-2

A Multidimensional Scale of Switching Barriers in the Full-Service Restaurant Industry

Heesup Han, Ki-Joon Back, Yun-Hi Kim

Cornell Hospitality Quarterly

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Research article

First published 2014-11

Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing

Fredy Valenzuela

Australasian Marketing Journal

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Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

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Research article

First published 2023

The Influence of Service Recovery Strategies on Resilience to Switching Intentions Among Customers of Commercial Banks in Tanzania: The Mediating Effect of Customer Loyalty

Ismail J. Ismail

FIIB Business Review

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Research article

First published 1999-11

The Service Provider Switching Model (SPSM)

Harvir S. Bansal, Shirley F. Taylor

Journal of Service Research

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Research article

First published 1995-4

Customer Switching Behavior in Service Industries: An Exploratory Study

Susan M. Keaveney

Journal of Marketing

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Other

First published 2004-02

Customer Switching Patterns in Competitive and Noncompetitive Service Industries

Inger Roos, Bo Edvardsson, Anders Gustafsson

Journal of Service Research

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